Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@velclairemode.com
If your return is accepted, we will provide you with return instructions, including the correct return address. Please note that customers are responsible for arranging the return and covering all associated shipping costs. Items returned without prior authorization will not be accepted.
You can always contact us with any questions regarding returns at info@velclairemode.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will inform you once we have received and inspected your return, and let you know if the refund is approved or not.
If approved, you will be automatically refunded via your original payment method within 10 business days.
Please note that it may also take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@velclairemode.com
Velclaire Fashion
Company address: Karnakkers 22, 8431KS Oosterwolde The Netherlands
VAT number: NL005052271B33
Trade register number: 93883609
Our customer service is available Monday to Friday between 9:00 AM and 5:00 PM CET. We strive to answer any questions or resolve any issues within 24 hours
