Privacy policy
Privacy Policy
This Privacy Policy describes how VELCLAIRE (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on velclairemode.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, site visitor, or any other person whose information we have collected in accordance with this policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last Updated" date, and take any other actions required by applicable law.
How we collect and use your personal information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from various sources, as described below. The information we collect and use varies depending on your interaction with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, improve the Services, comply with our legal obligations, enforce our terms of use, and protect our rights, those of our users, or other parties.
The personal information we collect
The type of personal information we obtain depends on your interaction with our Site and Services. The term "personal information" refers to any information that can identify you. The following sections describe the categories and types of information we collect.
Information you provide to us directly:
Contact details: name, address, phone number, email address
Order information: name, billing and shipping addresses, payment confirmation, phone number
Account information: username, password, security questions
Customer support: information contained in messages you send us
Some services require you to provide this information. You may refuse, but this may limit your access to certain features.
Information related to your usage
We may also automatically collect certain information related to your interaction with the Services ("Usage Data"), through cookies, pixels, and similar technologies.
This may include: information about your device, browser, network connection, IP address, and behaviors on the Site.
Information obtained from third parties
We may obtain information about you through:
Service providers, such as Shopify
Payment processors (bank details, billing address)
Tracking technologies (pixels, cookies, SDK...)
How we use your personal information
Provision of Services: Payment processing, order management, account notifications, shipping, returns, exchanges
Marketing and advertising: Sending promotional communications by email, SMS, or mail
Security and fraud prevention: Detection of suspicious activities, protection of user accounts
Communication and service improvement: Customer support and continuous improvement
Cookies
We use cookies to improve the Site and Services. You can change your browser settings to refuse cookies, but this may affect the user experience.
We recognize the Global Privacy Control (GPC) signal. To learn more: https://globalprivacycontrol.org
Disclosure of personal information
We may share your information with:
Third-party providers (payment, hosting, analytics, shipping, etc.)
Marketing partners
Subsidiaries of our group
As part of a business operation (merger, bankruptcy, etc.)
Upon legal request or to protect our rights
Categories of data shared in the last 12 months:
| Category of information | Recipients |
|---|---|
| Identifiers, order information, network activity, geolocation | Service providers, business partners, subsidiaries |
We do not share your sensitive information without your consent.
Third-party sites and links
We are not responsible for privacy on third-party sites we link to. Please review their respective policies.
Children’s data
The Services are not intended for children. If you are the parent/guardian of a child who has shared their data, please contact us to delete it.
Security and retention
Although we do our best, no method is completely secure. Retention periods depend on various factors (legal obligations, ongoing services, etc.).
Your rights
Depending on your place of residence, you have rights including:
Right of access
Right to deletion
Right to rectification
Right to data portability
Right to object to sale, sharing, or targeted advertising
Restriction of processing
Withdrawal of consent
Right to appeal in case of refusal
Communication preferences management
You can exercise your rights via our Site or by direct contact. We may ask you for information to verify your identity.
Complaints
You can contact us in case of a complaint. If you are not satisfied, you can reach out to your local data protection authority.
International users
Your data may be transferred outside your country. We use recognized mechanisms such as the European Commission’s standard contractual clauses to secure these transfers.
Contact
For any questions or requests, you can contact us at:
info@velclairemode.com
Company address: Karnakkers 22, 8431KS Oosterwolde The Netherlands
VAT number: NL005052271B33
Trade register number: 93883609
Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM CET. We strive to respond to any questions or resolve any issues within 24 hours.
